Hi Luis,

Thank you for your feedback. Please note that we do support custom paragraph fields in both Analytics Reports and Data exports.

We’ll raise a feature request on your behalf with our product team to include service item custom fields in API Data Exports.

Regarding the Task API Data Export, let me create a ticket for you so that we can identify the issue in your instance as it should ideally run on the given date and time.

Regards,

Sanofar

Hi, 

If you still need to export all your data from Freshservice, you got a couple of options:

1. Freshservice includes pre-built option of all help desk data export. Go to Admin > Account (under Account Settings) > click on the Export button. You get all your data in XML format.

2. You can schedule an Export on Freshservice’s Analytics. Choose the needed module like Tickets, Tasks, Changes or Timesheets. Select whether you want the export as an email or as an API link. Later you can export reports to PoweBI.

3. Export help desk data from Freshervice to a new platform with a third-party app. There you can request the needed custom fields like long text field.

For more details on Freshservice export with an automated tool, read on here.

Hello, I hope you’re doing well!

I've been reading the topics in search of a solution, but I haven't found it yet. I appreciate it if someone could help me, please.

I'm trying to export data using the Analytics module, but I have a custom ticket field, created in the Global settings, that is not being displayed as a selectable option in the list of fields in the data export feature. Only custom ticket fields created within a Workspace are being shown. Is there a method to display custom ticket fields created in the Global settings in this feature?