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Hi,

Is there a glossary for tickets (like for analytics widget : https://support.freshservice.com/support/solutions/articles/50000001029-analytics-widgets-glossary ) ?

Is there a manual for best practices for tickets ?

Thanks



Hello,


Please find the help documentation on the tickets module in Freshservice including Ticket basics and glossary as part of the Agent user guide

here. Reach out to us at support@freshservice.com if you require further assistance.


Regards,

Sanofar

Freshservice Support



Thanks a lot !



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