Question

Can you report on items

1 year ago
May 25, 2023
1 reply
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+3

joestract
Top Contributor
4 replies

can you report on items under categories and subcategories?

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+16

zachary.king
Skilled Expert
951 replies
1 year ago
May 25, 2023

Hello @joestract, yes you can! You can access the field in Freshservice Analytics as a filter to the results you are looking for.

You also can group your results by Item like so

Hope that helps!

- Zach / ITOps Supervisor - ITSM

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