​@JanBläs This can be achieved by using the appropriate filter and group by values. In your example, if you want to group tickets by fruit dropdown (let’s say), then you need to select ‘Tickets’ as the metric, use the right ticket ‘status’ as the filter (for example, status is open), and use ‘fruit’ as the value in the group by. This will render a chart that shows you the count of tickets grouped by the various values of the ‘fruit’ attribute. So in your case, you can view tickets grouped by apple, banana, and pear.

For this to work, however, ‘fruit’ should be available as an attribute for the tickets module. Please check if the attribute you are interested in grouping by is available for the tickets module.