Hi folks, hoping someone knows how to do this, as I am a bit stumped!
We have a number of ingested emails that auto create tickets. We can see on the ticket, on the To: line, which email address the initial email had been sent to. We can even access this in workflow conditions.
What I can’t figure out how to do is access this data via analytics. I’d like to be able to see a breakdown of which email accounts are ingesting the most tickets, and also to see if any tickets have been manually raised with a source of ‘email’ (aka, nothing on the To line)
Not been able to work out if this is possible, and if it isn’t I do think it should be!
