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Aged tickets

I
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Hi

I am struggling on how to create an “aged tickets” list for my dashboard. Would need to show all tickets in any status apart from resolved & closed that are under 90 days old. 

Any help welcome.

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Best answer by Yusuf Ahmed 20 April 2024, 11:21

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Amrit Mishra
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@ian_k please see the attached images on how to create such a widget in Analytics. The reports have a default filter of 90 days applied, so you don’t need to add this filter explicitly.

Widget showing tickets in statuses other than Closed and Resolved, grouped by ticket status

 

Filter option that excludes Closed and Resolved
 
Default filter of 90 days date range applied on the report

 

I
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Thanks but i messed up explaining the requirement. I need tickets OVER 90 days old.

Yusuf Ahmed
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Hi @ian_k,

 

Thank you for your response. You can use the below widget/filter to get the tickets that are over 90 days old with all status except Resolved and Closed. I hope this helps!

 

Regards,

Yusuf Ahmed

I
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Hi

 

I’m confused - i can’t see a Metric “Tickets Created” nor metrics for “Time Period” or “Date Dimension”

 

Help!

Daniel Söderlund
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Thanks but i messed up explaining the requirement. I need tickets OVER 90 days old.

edit nvm  :) 

Solution consultant @ synerity.eu, A new error is always a sign of progress!
Daniel Söderlund
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Hi

 

I’m confused - i can’t see a Metric “Tickets Created” nor metrics for “Time Period” or “Date Dimension”

 

Help!

Share screenshots where you are looking. 

Solution consultant @ synerity.eu, A new error is always a sign of progress!
I
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Cloned a report to set this up but don’t see those metric options.

Daniel Söderlund
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Cloned a report to set this up but don’t see those metric options.

Click on the field “Enter and Select” and type in the filter value you need. 

Solution consultant @ synerity.eu, A new error is always a sign of progress!
I
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doesnt recognise

 

i can add date range dimension but not time period

 

Daniel Söderlund
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doesnt recognise

 

i can add date range dimension but not time period

 

Is this in a new report ?

The post is for Freshservice not Freshdesk. 

But time you need to use extra filter functions
 



 

Solution consultant @ synerity.eu, A new error is always a sign of progress!
I
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Freshservice, new report. Ideally i wanted to build this into a store card on my dashboard.

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