I would like to inquire if it’s possible to get an analytics report on the number of tickets that come through the different email addresses we have from our multiple products.
+12Hi.
Are you currently asking for a way to create a report in which you can group by different Support Email Addresses? Or by the Sender/Requester of your different systems that send email to you FD Instance?
If it is the first case, I’m not sure it can be done; I’d suggest to submit your request to FW support.
If it is the second case, yes, totally:
This should do the trick for you.
Hope this helps.
Regards,
Elvis Henriquez
Hi Elvis,
Thank you, and I was indeed looking for the first scenario - create a report in which you can group by different Support Email Addresses. I’ll follow your advice and submit a request to FW.
Thanks,
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