I’ve created a report in Freshdesk to show customers with the most unresolved tickets. It works, but I get too many results to be readable. Is there a way to limit the amount of results, something “list only top 10”?
Hello
You can make use of the Rank order option under the widget filters (Edit widget section) to show top/bottom ‘n’ results in the widget of a report.
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Please refer to the article link to get detailed insights on the Analytics features supported in each plan: https://support.freshdesk.com/en/support/solutions/articles/50000001108-analytics-features-for-each-plan
Cheers,
Freshdesk Community Team
To streamline readability, set the report to display only the top 10 customers with the most unresolved tickets in Freshdesk. This helps focus on crucial matters. Best wishes for the class 9th result!
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Yes, you can limit the number of results in Freshdesk reports to show only the top 10 customers with the most unresolved tickets. Here's how:
- Go to your report in Freshdesk.
- Click on the filter option in the report configuration.
- Use the "Sort by" option to arrange customers based on the number of unresolved tickets.
- Apply a "Limit" or "Top N" filter to show only the top 10 results.
This will help make your report more readable by displaying only the top customers with unresolved tickets.
You can definitely limit the number of results in Freshdesk reports! Here’s how to do it:
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Apply filters: You can filter the report based on specific conditions, such as ticket priority, status, or date range to narrow down the data.
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Use "Group By" function: In the report, use the "Group By" feature to group tickets by customer or company and then apply a filter to only display the top customers with the most unresolved tickets.
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Top N filter: Freshdesk allows you to apply a "Top N" filter. When building your report, look for an option to display the "Top 10" results for unresolved tickets based on your chosen criteria (e.g., ticket count, resolution time).
You can refine your Freshdesk report by sorting the results in descending order based on unresolved tickets and then applying a filter to display only the top 10 entries. If Freshdesk doesn’t have a built-in limit option, exporting the data to a spreadsheet for further filtering could be a workaround.
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You can limit the number of results in your Freshdesk report by sorting the data in descending order based on unresolved tickets and applying a filter to display only the top 10 customers. If there's no direct option, exporting the data and filtering it in a spreadsheet could help make it more readable.
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You can refine your Freshdesk report by sorting the results in descending order based on unresolved tickets and applying a filter to display only the top 10 customers. If Freshdesk doesn’t provide a built-in option for this, exporting the data to a spreadsheet and filtering it manually might be a good alternative.
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You can limit the number of results in your Freshdesk report by sorting the data in descending order based on unresolved tickets and applying a filter to display only the top 10 customers. If there's no direct option, exporting the data and filtering it in a spreadsheet could help make it more readable.
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