I am looking to make agent performance report across Freshdesk, Freshcaller and Freshchat all into one report and visualisation for a given time period.
Page 1 / 1
Hello Josh,
With Freshdesk Omnichannel plan, you get insights on agent performance across different channels in a single Analyticsreport. Altogether, you can customize and compare metrics from Freshdesk, Freshchat, and Freshcaller. Refer to the article to get detailed insights on the same:
Feel free to drop a note here for any further queries and we would be happy to help! :)
Cheers,
Freshdesk Community Team
Reply
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.