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Median resolution time

imscavok
Apprentice

Is there a way to produce a report with median resolution time, an average resolution time of 90 percentile? 1 in 20+ tickets we receive will take significantly more time for whatever perfectly legitimate reason, and I’d like a report to be able to reflect the more typical experience a customer receives for typical incidents and requests.

Best answer by Amrit Mishra

@imscavok The feature to support median is on the roadmap. However, it’s not currently planned for a specific release.

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    Amrit Mishra
    Community Manager
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    • Amrit MishraCommunity Manager
    • Community Manager
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    • Answer
    • April 19, 2024

    @imscavok The feature to support median is on the roadmap. However, it’s not currently planned for a specific release.

    hemanth.ramya
    alyssia.correa
    2 people like this
    • hemanth.ramya
      hemanth.ramya
    • alyssia.correa
      alyssia.correa
    Amrit Mishra
    Community Manager
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    • Amrit MishraCommunity Manager
    • Community Manager
    • 130 replies
    • January 10, 2025

    The options to choose Median and Percentile are now available in the list of aggregate functions while selecting a metric during chart creation. Please see the screenshot below.

     

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