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Question

Report Filter Fail

  • December 12, 2023
  • 1 reply
  • 34 views

dams
Apprentice
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  • Apprentice
  • 1 reply

Hello,
The filters of the report we have been using for a long time via Freshdesk are broken. When we create a new report with filters, we cannot get any data. While we could receive data normally until November 29, 2023, unfortunately we cannot receive data now. Our report is registered on the mathematical analysis page. We have not made any changes recently. Report link: https://yssatis.freshdesk.com/a/analytics/reports/NzU1OTc0/page/1

I request your support.

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1 reply

Sujitha Dhanaseelan
Community Manager
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Greetings @dams. Thanks for contacting Fresworks community. 

 

I understand you need help with the analytics filter, which should not be occurring. Our team would be glad to investigate this for you. Please share the details and create a support ticket at support@freshdesk.com. With the relevant data, we can identify the cause and help you with that.

 

Thank you.
Sujitha Dhanaseelan.
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service.


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