Hello @VaishnaviG, good day! You can tweak the unresolved tickets tab in the Helpdesk ticket volume report in analytics and create a schedule for the report to be sent to you daily. 

 You can click on any one of the widget → Click on the three dots to clone the widget → Save the cloned widget

 Now, aplly filters to the widget to filter only your account’s ticket, add a time period as well, click on Apply. You’d see the data reflecting accoding to the filter’s you’ve set. 

Now, save the widget. 

Now, click on the schedule icon and enter to preferances to schedule the widget. You can choose 

You’d be able to choose one of the following formats

You can read more about unresolved tickets in analytics here and plan specific analytics features here

If you have further queries, please write to support@freshdesk.com and we’d be glad to help.