As a CSM, I handle multiple accounts and I would like to schedule a report on a daily basis for all the unresolved tickets associated with my accounts. Does Freshdesk support this feature?
Best answer by hemanth.ramya
View originalSchedule Export of Tickets for a specific set of accounts
Userlevel 5
+9
- Community Manager
- 605 replies
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25 May 2021
- Answer
Hello
We can schedule reports using the Analytics feature in Freshdesk. You just have to set report/widget level filters based on your requirements, save the changes and schedule the report to get the required data. Please refer to the article link to get detailed insights on the same:
For any further help, feel free to drop a note here or write to support@freshesk.com and we would be happy to help!
Cheers,
Freshdesk Community Team
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