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is it possible with my plan (growth), to schedule an export of all tickets on a weekly basis? all fields, all tickets?

I can see curated reports, however they don’t have the information i’d like.

Hi Mariam,

I hope you are doing well!

You will not be able to schedule the report in the Growth plan. But you can export the date manually by cloning the report.

Clone the report - Open the Widget - Below to the edit option you will have three dots - Export CSV of tabular data

The schedule report option is available from your next plan.

Thank you!
 

Hi @MariamP 

I am the co-founder of StackIt. We are building a plugin to get data from Freshdesk to Google Sheets. We are working with our first 10 customers to do a POC, all for free.

  1. We can import the tickets into Google Sheets in the format you want.
  2. This sheet can also be updated with a set frequency (Everyday, Every hour) without any manual effort.

We don’t store any data. We just want feedback from our initial customers. You don’t have to pay for anything at all. This is 100% free, without any strings.

If this sounds interesting to you, I would love to get in touch with you, please email me at vinayak@nowstackit.com

Thanks,
Vinayak

 

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