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SLA adherence (On Time Index)

  • September 4, 2024
  • 1 reply
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skiran
Apprentice

Hi 

I need these data

SLA adherence(On Time Index), and ageing of unresolved tickets where i will get this and i want to represent in chart

Best answer by mahendarsingh

Hi @skiran,

I hope you are doing well :)

I understand that you want to SLA adherence tickets and time spent on unresolved tickets. You can create two new widgets for this with following metrics and filters,

Feel free to respond to this thread for any queries :)

Thank you

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    mahendarsingh
    Community Manager
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    • mahendarsinghCommunity Manager
    • Community Manager
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    • September 10, 2024

    Hi @skiran,

    I hope you are doing well :)

    I understand that you want to SLA adherence tickets and time spent on unresolved tickets. You can create two new widgets for this with following metrics and filters,

    Feel free to respond to this thread for any queries :)

    Thank you

    Mahendar, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    alyssia.correa
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