SLA adherence (On Time Index) | Freshworks Community

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SLA adherence (On Time Index)

I need these data

SLA adherence(On Time Index), and ageing of unresolved tickets where i will get this and i want to represent in chart

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Hi @skiran,

I hope you are doing well :)

I understand that you want to SLA adherence tickets and time spent on unresolved tickets. You can create two new widgets for this with following metrics and filters,

Feel free to respond to this thread for any queries :)

Thank you

Reply

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