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Could you please provide way to automate the reports directly in a BI tool or Google Sheets? If we can fetch recent data on daily/weekly basis to create a detailed report in BI Tool (Such as google dat studio, power bi etc) through API end point of some other way ?

 

If there's a Freshdesk-recommended marketplace app that meets our requirements for data integrity and security, please let us know.

@Sanjeevarora Have you explored the Data Exports feature? Using this feature you can schedule daily, weekly, and hourly data exports for incremental data (that was created after the last data export) and access the same via an API end point. 

Here’s the solution article that describes in detail how to do this: Exporting data.

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