What are Freshdesk's analytical capabilities-- analyzing ticket content and anomaly detection?
I’m interested in understanding if the platform offers this functionality? Is it only for certain tiered subscriptions? Are there any potential plug-ins?
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What are Freshdesk's analytical capabilities analyzing ticket content (i.e. anomaly detection)?
Best answer by Sneha Kandasamy
Greetings!
Unfortunately, we do not currently have the option to identify similar tickets based on their subject and description. Could you please clarify your intention with these tickets?
If you would like to merge these tickets, then you can check out these apps:
1. https://www.freshworks.com/apps/automerge/
2. https://www.freshworks.com/apps/auto_ticket_merger/
Cheers,
Sneha.
+6- Community Manager
- 106 replies
- Answer
Greetings!
Unfortunately, we do not currently have the option to identify similar tickets based on their subject and description. Could you please clarify your intention with these tickets?
If you would like to merge these tickets, then you can check out these apps:
1. https://www.freshworks.com/apps/automerge/
2. https://www.freshworks.com/apps/auto_ticket_merger/
Cheers,
Sneha.
1 person likes this
Hi Sneha,
Thank you for your help. The feedback was very insightful!
Cheers,
Tanner
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