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What are Freshdesk's analytical capabilities analyzing ticket content (i.e. anomaly detection)?

  • 13 June 2024
  • 2 replies
  • 35 views

What are Freshdesk's analytical capabilities-- analyzing ticket content and anomaly detection? 

 

I’m interested in understanding if the platform offers this functionality? Is it only for certain tiered subscriptions? Are there any potential plug-ins? 

2 replies

Sneha Kandasamy
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Userlevel 3
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Hi @summitventurestudio,

Greetings!

Unfortunately, we do not currently have the option to identify similar tickets based on their subject and description. Could you please clarify your intention with these tickets?

If you would like to merge these tickets, then you can check out these apps:
1. https://www.freshworks.com/apps/automerge/
2. https://www.freshworks.com/apps/auto_ticket_merger/

Cheers,
Sneha.

summitventurestudio
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Hi Sneha,

 

Thank you for your help. The feedback was very insightful! 

 

Cheers,

Tanner

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