Hey!
In our second edition of ‘The Expert Corner’,
Find out how you can address problems in your day to day operations:
Until next time,
The Expert Corner
The Expert Corner | Episode 2: Are you contributing to problem management?
+9- Community Manager
- 64 replies
+10It’s great to hear the things that service desk analysts shouldn’t be doing as well as what they should be doing in respect of problem management. There’s also something that’s covered but not explicitly that’s worth calling out - the quality of ticket data and its importance, from categorization to the logged resolutions, in helping with problem management.
Quality ticket data is key for problem management, and Top Sales Outsourcing Companies rely on it for smoother resolutions.
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