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Question

Creating Recurring tickets


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  • Apprentice
  • 1 reply

Hi There

 

Freshdesk is missing a very basic feature. You are not able to schedule a recurring ticket, for example weekly/monthly/annualy.  In most industries today there are requirments to perform certain repetative actions such as maintenance and preventative maintenance. These are critical tasks and if you forget, it could have serious consequences. We must be able to create a recurring ticket in Freshdesk that will automatically create these task as per the planned schedule.

Please Freshdesk I notice this has been requested before and we really require this functionality to be added.

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10 replies

Aishvarya
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  • Community Debut
  • 113 replies
  • July 22, 2022

Hi Rudi,

 

Greetings from the Freshworks community!

 

As of now, we do not have the ability to schedule recurring tickets. However, as a workaround, you could make use of any third-party event scheduler like Google Calendar to trigger an email to the support email address whenever an event is due. In that way, you wouldn't miss out on any notifications as they would all come in as new tickets on your portal.

Also, please do check out the "to-do" feature available in Freshdesk to set reminders to complete the task.

 

That said, we shall move this topic to the ideas section so that our product team has direct visibility. We'll definitely make some noise when this is implemented.

 

Cheers,

Aishvarya.


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  • Top Contributor
  • 4 replies
  • July 25, 2022

<retracted>


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@Rudi ,  There are a couple ways you could do this with the API.  PowerAutomate is a great choice, but you could also set something up with Powershell and a windows task scheduler.


AFerlin
Apprentice
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  • Apprentice
  • 1 reply
  • October 24, 2022

We are in need of this feature too! 


vishalsharma9090
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@Aishvarya  has this feature been developed in freshdesk now ?


Aishvarya
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  • Community Debut
  • 113 replies
  • March 13, 2023

@vishalsharma9090 Hey Vishal, this feature is still a part of our future roadmap.


arunrajkumar
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  • Community Debut
  • 13 replies
  • September 1, 2023

Hi All,

I’m super excited to announce that we’ve just launched the Recurring Tickets for Freshdesk app on the Freshworks Marketplace.

Freshdesk Recurring Tickets Integration | Freshworks Marketplace

You can create daily, weekly, or monthly schedules to create tickets.

 

What’s more is that you can configure multiple actions to execute during every schedule.

 

It’s available right now for only $29/month.

Cheers,

Arun Rajkumar


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  • Skilled Expert
  • 7 replies
  • September 27, 2023

is something similar also available for Freshservice?


arunrajkumar
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  • Community Debut
  • 13 replies
  • September 28, 2023

Recurring Tickets app is also available for Freshservice in the name of Recurring Tickets and Tasks.

 

https://www.freshworks.com/apps/freshservice/recurring_tickets_tasks/


acftraining7
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  • Community Debut
  • 1 reply
  • April 2, 2024

Why are we still waiting for this ‘feature’ to be included as standard, this is the only reason we will not implement the solution :(


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