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Question

generateTargetUrl() generates url that is common for whole space

  • November 12, 2024
  • 2 replies
  • 16 views

panksi
Apprentice

as said in the title,
The hook url that was generated for me was baseurl//event/hook/freshdesk for example.
How do external events work then, is this hook tied to the space or to the each installation?
will it fire 35 times if 35 agents use the app?

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2 replies

Kamakshi V
Community Manager
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  • Community Manager
  • 286 replies
  • February 25, 2025

Hey ​@Daniel Söderlund !

Do you have any inputs here for panksi? Any support would be appreciated.


Daniel Söderlund
Skilled Expert
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panksi wrote:

as said in the title,
The hook url that was generated for me was baseurl//event/hook/freshdesk for example.
How do external events work then, is this hook tied to the space or to the each installation?
will it fire 35 times if 35 agents use the app?

Are we talking about SDK/app or normal API requests from a webhook in  automation?

What is the endpoint in that case ?


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