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My organization is exploring Asset Management options for Freshservice to help understand relationship mapping and impact analysis further. We have received information around Device42, but are curious to what other customers are using to help with Asset Management, if Device42 is not the product you’re using.

Hi ​@JaySpeer , Many organizations start with Freshservice’s native CMDB, especially if they’re already embedded in the Freshservice ecosystem, it handles basic relationship mapping well and suits small to mid-sized environments. Others opt for tools like Lansweeper, which provides robust discovery and inventory capabilities and integrates with Freshservice via APIs or third-party connectors. JDisc is another option, preferred by some for its detailed hardware/software inventory, particularly in on-prem environments. Larger enterprises often rely on platforms like ServiceNow to maintain a separate, more advanced CMDB and sync relevant data into Freshservice. There are also teams that build custom API integrations or use middleware to connect internal asset systems to Freshservice. 


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