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 Hello everyone! 

This week on “Appsolutely Connected with Freshservice”, we will take a look at Ticket Sync connectors that enable teams to collaborate seamlessly by automating ticket sync between different systems! 

 

đź’ˇSay goodbye to multiple manual ticket updates
 

Enterprise ITSM teams often have to work with multiple internal teams and external vendors as a part of the service delivery process. This brings about a need for ticket sync between systems to ensure more collaboration with less manual effort.

Today, we will see how the Freshservice ticket sync integration with ServiceNow and ManageEngine ServiceDesk Plus helps IT support teams improve their productivity and efficiency through automated ticket sync! 🤝🌟


🤖How does this integration work?
 

ServiceNow and ManageEngine are part of Freshservice's Connector Apps. Both apps have pre-configured, out-of-the-box recipes that help you get started with the integrations. We currently offer recipes that perform the following functions:

Ticket creation - Create tickets based on a new ticket created in one of the systems

Ticket updation - Update tickets when the corresponding ticket is updated in one of the systems

Conversation sync - Add a conversation note to the ticket whenever a conversation note is added to the corresponding ticket.

 

Few other key points to note:

  • The integrations support the sync of Incidents, Service Requests, and Change Management modules.
  • Attachments are supported and will be a part of the sync between tickets
  • The workflows are Workspace compatible. They can be specifically configured against each workspace.
  • The recipes are quite flexible and you can customize them as much as you want. 

 

🌟What can you achieve with this integration?

  • Create better visibility for all stakeholders
    Give clear context to everyone involved in a particular ticket with the data sync. Tickets will be created or updated between the systems enabling stakeholders to view the latest update right within the ITSM solution they are using.
  • Eliminate repeat manual process
    Remove the hassle of updating the same information across multiple systems and avoid information slipping through the cracks. Every ticket detail is consistently updated and synced between the systems, providing all stakeholders with a single source of truth.
  • Promote easy collaboration
    Make it incredibly easy for teams using different solutions, especially in a distributed team setup, to collaborate easily everyday.

Ready to make excellence the norm across all your service delivery teams? Get started with our Ticket Sync connectors.

ServiceNow Install Guide

ManageEngine ServiceDesk Plus Install Guide


Want to explore what other integrations can help your team? Explore the Freshservice marketplace for more options.
 

#FreshserviceApps #ConnectorApps #TicketSync #TicketBrokering #AppsolutelyConnectedWithFreshservice

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