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Hello everyone! 

This week on “Appsolutely Connected with Freshservice”, we will be covering a group of integrations designed to empower businesses to unify service delivery from one tool! 

The use of Freshservice in modern enterprise teams extend beyond ITSM. We see more business teams adopting Freshservice as their service management tool thereby unifying the service delivery for their employees.

Today, we will see how the Freshservice integration with HCM apps like BambooHR and Workday help HR teams to break silos and streamline service delivery! 🤝🌟

 

đź’ˇMake all your HR tools work together

Freshservice currently offers integration with two HCM tools—BambooHR and Workday. The integrations provide a unified experience for the service delivery teams to maintain and access employee data across their HCM tool of preference and Freshservice. It helps bring consistency in the employee information available for service delivery teams like IT and HR to access at any given time.


🤖How does this integration work?

Workday and BambooHR are a part of connector apps offered by Freshservice. Both the apps have pre-configured, out-of-the-box recipes(workflows) that help you get started with the integrations. We currently offer two recipes as follows:

  • Freshservice User Sync: Keep Freshservice requester data and the HCM app employee data in sync always. This happens by syncing new employee details from the HCM and by monitoring updates made to an existing employee profile in the HCM. 
  • Freshservice Onboarding: Automate employee onboarding in Freshservice whenever a new employee profile is created in your HCM. 

The recipes are quite flexible and you can customize them as much as you want. 

 

🌟What can you achieve with this set of integration?

  • Establish a single source of truth
    Sync the user data between the two apps and help the employee records stay updated and consistent across all the systems. Give all stakeholders access to the latest employee information. 
  • Automate onboarding with relevant triggers
    Automate data-sync, and employee workflows for frequent recurring processes like onboarding. Customize workflows extensively to cater to unique business needs.
  • Empower agents with contextual information
    Display a select set of user/employee fields for Freshservice agents to access in the format of a widget quickly within the tickets details page. Set additional context to resolve requests fast.

 

We have heard some amazing things from early adopters to signal how the integration is helping them save time and effort in the most seamless way.

“We are excited about the potential time and manual effort savings that we expect to see in the coming months as a result of the seamless Workday-Freshservice integration.”

Helena Krol-Horvath

Technology Manager – Service Desk 

Ruffer LLP


Ready to make excellence the norm across all your service delivery teams? Get started with our HCM connectors.

BambooHR Install Guide

Workday Install Guide


Want to explore what other integrations can help your team? Explore the Freshservice marketplace for more options.
 

#FreshserviceApps #ConnectorApps #BambooHR #Workday #AppsolutelyConnectedWithFreshservice

 

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