Hello everyone!
This week on “Appsolutely Connected with Freshservice”, we will be looking at Genesys Cloud CTI which helps service management teams offer enhanced support through seamless call management!! 🤝🌟
💡For a truly omnichannel service delivery
Service delivery teams often have to manage requests pouring in through multiple channels. While providing support through multiple channels makes for a great employee experience can often overload agents with context-switching and tool toggling.
The Freshservice + Genesys Cloud CTI integration is designed to bridge the capabilities of Genesys' robust calling functionality with Freshservice's enterprise-grade service management. With this integration, agents can effortlessly deliver outstanding service without switching between multiple tools or searching for context about a particular ticket all from within the Freshservice dashboard.
🤖How does this integration work?
The Gensys CTI app once installed appears as a widget within the Freshservice dashboard. It allows agents to perform the following actions
- Manage both inbound and outbound calls with an extensive call management function
- Create new tickets or update existing tickets based on the call conversations
- Gain access to the comprehensive call histories associated with every contact
🌟What can you achieve with this integration?
- Enable omnichannel service delivery from a single tool
Unify the service delivery experience by equipping your agents to manage inbound and outbound calls from within the Freshservice dashboard. - Set your agents up for success with additional context
Provide agents with necessary context wherever required to resolve tickets with easy access to call summaries and conversation history. - Provide superior support
Empower your agents to deliver efficient and effective support with access to the right tools and information within the Freshservice dashboard through the Genesys widget.
Ready to ramp up your support operations? Get the Genesys Cloud CTI app now.
Here is a handy installation guide to get you started.
Want to explore what other integrations can help your team? Explore the Freshservice marketplace for more options.
PS: Are you a Five9 user? No worries! See how you can Five9 CTI with Freshservice.
#FreshserviceApps #ConnectorApps #CTIApps #Genesys #Five9 #AppsolutelyConnectedWithFreshservice