Hello @Andrew,

I’m looking for the same information, were you able to do it for Slack (push all thread updates back to a ticket)?
I don’t see any option to do so atm.

Thanks,

Matthieu

@matthieu.cote no unfortunately not, and I am still waiting for a response from anyone at Freshworks

Has anyone had any update on this?

Hello @shant592, currently the functionality hasn’t even been released for MS Teams. It was shown as “soon-to-be” available functionality for MS Teams when they released the collaborate features and Major Incident Management. However, we are currently waiting for this feature. My understanding is it will be released for Teams prior to being available for Slack. Fingers crossed, it won’t be much longer.

Hello, did you get a chance to import conversation feature

https://support.freshservice.com/en/support/solutions/articles/50000008586-collaboration-on-tickets-slack#:~:text=Ability%20to%20import%20conversations%20from,next%20to%20the%20channel%20link.

If yes, did it meet your usecase?