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Hello IT enthusiasts!👋

Welcome to the fourth episode of "Appsolutely Connected With Freshservice" – the series that keeps you in the know about the top integrations that can supercharge your service desk. 🛠️️💼

Ever find yourself juggling tasks, meetings, and a heap of tickets? The Freshservice + Office 365 Calendar integration is for you! 📅✨

Keep your calendar top of mind without leaving Freshservice. Here’s why this integration is a game-changer for your service desk experience:

📊 Seamless Sync
Imagine having all your project tasks, problems, changes, and meetings perfectly synchronized and accessible within Office 365 and Freshservice. No more swivel chairing between platforms to check your schedule, pending tasks, or tickets. 

🔔Timely Reminders
Set reminders for service desk activities and receive push notifications on your Office 365 Calendar mobile app. Say goodbye to missing important deadlines or meetings. 

🤝Meeting Magic
Ever needed to schedule or join a meeting while working on a ticket? This integration lets you schedule or join meetings right from within a ticket. It considers the availability of all attendees (agents and requesters) and automatically suggests the best time for the meeting. 


🎯What can you achieve with this integration?

✅ Stay organized with a unified view of your tasks, schedule, and changes.
✅ Boost your productivity with timely reminders and notifications.
✅ Simplify meeting scheduling and ensure everyone's availability.
✅ Enjoy calendar visibility across your organization.

With Freshservice + Office 365 Calendar, you'll spend less time managing meetings and more time resolving tickets. Plus, your team members will always know when you're available.

Stay tuned for the next episode in #AppsolutelyConnectedWithFreshservice and we'll continue to elevate your service management experience! 🚀🤩

#FreshserviceApps #Office365Calendar

Hi,

as there is no reply here, I’m not sure if I’m the only one having issues with this app?

 

The best working feature here is the meeting scheduling option.

Unfortunately it will not create a teams meeting or allow to select a room for an in person meeting. my priority would be the addition of a teams meeting first.

 

The biggest problem I have is the way tasks are added to the agents calendar.
All I get is a half our event starting at the due date time.

I would like to have an event from the planned start to the planned end date.

Or some Options to configure the behavior system wide and for agents to overwrite that.

But blocking the entire time could lead to other issues, especially with overlapping tasks that have long planned time ranges but short planned effort.


It could also negatively impact the meeting scheduling feature when a planned task for a ticket prevents you from scheduling a meeting with the requester.

Maybe the app could also be extended to create Tasks in Microsoft ToDo?

 

I would really like more options when working with Freshservice and Microsoft 365.

Thanks

 

Reply


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