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Question

Unable to update Custom App to Production


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Hi,

I am unable to update the latest version of custom app to production environment.

No proper error is being displayed when I try to save the settings upon update. This same version has been deployed and tested successfully in sandbox.

Attached screenshot for reference.

 

rajagopal.baladhandayutham
Community Manager
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Hi @shrikini 

Could you please provide the freshservice domain as yourcompanyname.freshservice.com completely and check if the issue persists?

Thanks


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  • Contributor
  • October 16, 2023

Hi Rajgopal,

This is configured in that way so that for different environments (Sandbox/Prod) we pass only the domain name and not the entire URL.

The URL is configured at the Requests.json something like this:

 


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  • Contributor
  • October 16, 2023
rajagopal.baladhandayutham wrote:

Hi @shrikini 

Could you please provide the freshservice domain as yourcompanyname.freshservice.com completely and check if the issue persists?

Thanks

This one still throws the error and issue persists.


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