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Hello Freshworks Community!

Integrations are at the heart of getting the most out of Freshdesk! From streamlining workflows to connecting your favorite tools, they play a key role in making your support operations smarter and more efficient.

Freshworks Product Expert ​@aravind.sundararajan is hosting an hour long on-thread Coffee Chat all about Integrations — a casual, AMA-style conversation where we share insights, swap best practices, and learn from each other’s experiences.

☕️ This is NOT a Zoom webinar. It’s happening right here on the community as a thread-based discussion. See an example here for how it works.

If you’d like to join, comment “Yes” below and I’ll send you a reminder before we start.
 

General House Rules

What this is

  • A thread-based Coffee Chat in the Community for a duration of 1 Hr

  • An open, two-way discussion on Freshdesk integrations

What this is not

  • A Zoom webinar

How it Works

  • Our expert will be online at 9:00 PM IST to kick off the conversation.
  • You can post your thoughts in advance, and our expert will respond when they’re online. Think of this as a focused, topic-specific discussion — perfect for sharing knowledge and getting answers.

Reminders

  • If you comment “Yes,” I’ll make sure you get a reminder you can add to your calendar.

Conversation Starters

Here are some questions to get the insights rolling:

  1. If you could only keep one integration in your Freshdesk instance, which one would it be?

  2. Have you ever built a custom integration for Freshdesk? What problem did it solve?

  3. What’s the trickiest integration you’ve had to set up — and how did you overcome it?

  4. What trends do you see in Freshdesk integrations over the next year or two?

  5. How do you decide which systems to integrate with Freshdesk first?

>>>>>The conversations are not just limited to above questions. Please share any questions, insights or feedback that you might have<<<<<

Looking forward to your participation. 

Yes

​@RobCrossHM ​@julia.a ​@Stuart WMFS ​@BradC ​@souravmishra ​@anthony.lewis ​@BSYK ​@anoop.alumkara ​@Amandeep Salhotra ​@Daniel Söderlund ​@MDavies ​@mans.akesson 
​@Altus ​@Arielle Lyons ​@eeha0120 

Tagging you all for visibility!!! Please chime in and share your thoughts!!

How long is this running for?  I see the start time, but no end time?

Yes!

This session runs for an hour, but the conversation doesn’t stop there. You can continue engaging even after the session, and our expert will respond as he sees your questions. To help him come prepared, feel free to start posting your top-of-mind insights or questions right away. We’ve also added a few conversation starters to keep the discussion flowing!

 

Here are some questions to get the insights rolling:

  1. If you could only keep one integration in your Freshdesk instance, which one would it be?

  2. Have you ever built a custom integration for Freshdesk? What problem did it solve?

  3. What’s the trickiest integration you’ve had to set up — and how did you overcome it?

  4. What trends do you see in Freshdesk integrations over the next year or two?

  5. How do you decide which systems to integrate with Freshdesk first?

Yes

Yes

yes

YES, would love to join and learn more about Fresh desk integrations!

Yes

Hey moderators, I’ve unsuccessfully tried to create a post on the forums a few times now, is there something I am doing wrong? I get a message that says my post is going to be reviewed by moderators, but the post never appears. If posts are all reviewed by moderators its troubling that customers posts are rejected but obvious scam posts are approved. 

yes

Hey moderators, I’ve unsuccessfully tried to create a post on the forums a few times now, is there something I am doing wrong? I get a message that says my post is going to be reviewed by moderators, but the post never appears. If posts are all reviewed by moderators its troubling that customers posts are rejected but obvious scam posts are approved. 

Hey Ethan,

Thanks for bringing this up. Your post was held back by our new AI moderation system, which is still learning and being fine-tuned. I’ve approved it now and passed the feedback along to our platform team. Sorry about the experience.

 

Yes! This sounds like a great way to learn and share real experiences with Freshdesk integrations. I’ve been curious about how others prioritize which tools to connect first, and I’d love to hear best practices around custom integrations too. Looking forward to the Coffee Chat!

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