Teamviewer Integration error

  • 2 December 2021
  • 2 replies

We have just launched ticketing via Freshdesk, and when we tested the Teamviewer V2 App worked fine.
Now after going live, it is not possible to authorize Teamviewer in Freshdesk.
It opens a Teamviewer Login Widow, but when the credials is entered, The Teamviewer window returns Not Found” and nothing more happens

Anyone that knows if this is a general issue, or know how to fix it?

2 replies

Userlevel 5
Badge +12

Hello @Morten_lysgaard, we hope you are doing well. Upon checking, we see that you have raised a ticket (#9877219) with our support team for issue with Teamviewer app. We’ve looped in the concerned team to look into it. We’ll be sure to keep you posted with further updates here.

Thank you!

I have the exact same problem. Any update on the solution for this? When I try to authorize with my Teamviewer account, I get “Not Found” and it never authorises