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My company provides technology solutions to external clients.  Sometimes we have a channel partner who resells our services to their end users. We have found the multiple portals option to be very handy so we can brand ourselves as our channel partner when their customers open a case in our portal. 

 

Question: is there a way to do the same thing with email signatures - where the signature on our agents’ outgoing email responses will match the branding of the portal that the client is coming in through?

Hi @grantpatten 

 

Since the customers raise tickets through the specific Product portal, I’m assuming the Product field gets automatically populated in the ticket. If this is the case, you can check out the Signature Management Plus app where you can configure signatures and map them to specific Products. This will ensure that when a ticket is mapped to a Product, the Product-specific signature is automatically appended to the agent’s response.

App reference - https://www.freshworks.com/apps/freshdesk/signature_management_plus/

 

Regards,

Sona 

Freshdesk, Freshchat, Freshcaller product expert

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