When a Ticket is Replied to or Forwarded, and belongs to a specific Group, I would like to automatically add a specific email address to the CC: field.
Is this possible and how can it be done?
Thanks
W
When a Ticket is Replied to or Forwarded, and belongs to a specific Group, I would like to automatically add a specific email address to the CC: field.
Is this possible and how can it be done?
Thanks
W
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