Hi Nick

Thanks for raising this question

Is your question related to only via API ? or in a normal scenario ? Eg. When an Agent replies back from his inbox to a ticket with the Ticket ID in the subject and keywords like "Status:closed" that automatically sends the reply and changes the ticket to closed. If this is your requirements, then, yes,we have plans to bring this in form of "Email Commands".

If your question is w.r.t API, then let me check with my team on this and get back to you.

regareds

Hello,

Yes, this is the senario that I am refering to :

When an Agent replies back from his inbox to a ticket with the Ticket ID in the subject and keywords like "Status:closed" that automatically sends the reply and changes the ticket to closed. If this is your requirements, then, yes,we have plans to bring this in form of "Email Commands".

The only reason that I mention the email API is that is the functionality that I have to acheive this function in ZenDesk.

Is there a timeline on when this feature will be available?  It is a key peice of functionality for us as we have an odd campus with 5 buildings, and we need to be able to change ticket status on the go.  Unless you have an Android app in the pipeline?

Thanks

Nick

Hi Nick

Thanks for confirming the details.

Answer is "Yes" for both the features - Email Commands as well as Android Apps.

We are working on the Android/iOS apps and also Email Commands. Let me check with my team on the details and get back to you on this.

regards

vijay