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Creating multiple customer portals

  • September 14, 2020
  • 1 reply
  • 411 views
J
Contributor

We are looking to have a separate portal for our VIP customers to use rather than going to our general main support page.  Would using Multiple Product do what I need?  


Any suggestion would be great.

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    hemanth.ramya
    Community Manager
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    • hemanth.ramyaCommunity Manager
    • Community Manager
    • 626 replies
    • September 18, 2020

    Hello Jeff!


    Yes, you are right. You can set up different products for your customers using the Multiple products feature in Freshdesk. Post that, you can enable portals for each of the products to let your customers access accordingly. Refer to this link to get detailed insights on setting up a custom portal.


    Cheers. :)

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

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