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Customers seeing: "We are sorry. You have been restricted from accessing this helpdesk page."

  • October 12, 2020
  • 1 reply
  • 196 views
E
Apprentice

Hello!


A week or so ago, my customers started telling me they are always getting the following message when they submit a new ticket:


"We are sorry. You have been restricted from accessing this helpdesk page."


Can you help us figure this out?


Thank you!


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    1 reply

    hemanth.ramya
    Community Manager
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    • hemanth.ramyaCommunity Manager
    • Community Manager
    • 626 replies
    • October 14, 2020

    Hi Eric,


    We can see that one of our support stars have reached out to you via this ticket and is currently working on the same to resolve this for you. We can communicate further via the same ticket for having a single point of contact. Thanks!

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

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