Error creating ticket from Salesforce

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Error creating ticket from Salesforce

Hello,

I am using the Salesforce Plus app for integration, but so far it appears to only be working one way. I am able access Salesforce contacts from within Freshdesk. However, I am unable to access Freshdesk support tickets from the Salesforce.

If I try to create a ticket from within SF, I am getting the following error:

Any ideas how to troubleshoot?

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