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initiate communication with client

  • July 4, 2020
  • 1 reply
  • 43 views
T
Apprentice

Hello,


normal, the  communication is initiated by emails from the client.

In some cases we need to start the communication to clarify some questions recarding his order. How can we do that in freshdesk?


Thomas

    1 reply

    hemanth.ramya
    Community Manager
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    • hemanth.ramyaCommunity Manager
    • Community Manager
    • July 20, 2020

    Hey Thomas,


    You would be able to initiate conversation with customers from your helpdesk using the Outbound email feature that Freshdesk offers. Check out this link to get detailed insights on the same. Hope this helps!

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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