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Hello,


normal, the  communication is initiated by emails from the client.

In some cases we need to start the communication to clarify some questions recarding his order. How can we do that in freshdesk?


Thomas



Hey Thomas,


You would be able to initiate conversation with customers from your helpdesk using the Outbound email feature that Freshdesk offers. Check out this link to get detailed insights on the same. Hope this helps!

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