We've used this extension in Magento https://github.com/freshdesk/magento_extension
and upon trying to visit the area in Magento, it hangs forever and times out after about 5 minutes.
We then got the following error in the admin
2017-10-13T05:21:47+00:00 DEBUG (7): Zend_Http_Response Object
(
[version:protected] => 1.1
[code:protected] => 403
[message:protected] => Forbidden
[headers:protected] => Array
(
[Cache-control] => no-cache, private
[Content-type] => text/html
[Date] => Fri, 13 Oct 2017 05:21:47 GMT
[Retry-after] => 116
[Status] => 403 Forbidden
[X-rack-cache] => miss
[X-request-id] => 7e9ff5d1fe0466f6e064696287c4dff2
[X-runtime] => 0.012919
[X-ua-compatible] => IE=Edge,chrome=1
[X-xss-protection] => 1; mode=block
[Content-length] => 48
[Connection] => Close
)
[body:protected] => You have exceeded the limit of requests per hour
)
and after waiting a while, tried creating a support ticket from Magento to Freshdesk
[cookiejar:protected] =>
[last_request:protected] => POST /helpdesk/tickets.json?format=json HTTP/1.1
Authorization: Basic VThaSm1RWTZKY0lLejhvU2ZiOlg=
Accept: */*
Host: tenniswarehouseaustralia.freshdesk.com
Connection: close
User-Agent: Zend_Http_Client
Content-Type: application/json
Content-Length: 222
[Content-type] => text/html; charset=utf-8
[Date] => Fri, 13 Oct 2017 05:27:23 GMT
[Status] => 500 Internal Server Error
[X-rack-cache] => invalidate, pass
[X-request-id] => 4187931ce025b2c801ea763e5e882bdd
[X-runtime] => 0.028905
[X-xss-protection] => 1; mode=block
[Content-length] => 38052
[Connection] => Close
