Hello there,

  We are using Freshdesk to function as email flow management in receiving large quantities of Sales orders and purchase orders, as opposed to as a ticketing system/helpdesk. It is extremely important that we have the ability to CC agents out in the field to keep them in the loop about orders received (which are viewed as attachments), normally, as in a regular email, without them having to jump through hoops with log ins and us having to add them as users. Does anybody have feedback about how to make this work? Thanks.