Hi, can Freshdesk report on specifically what issues our customers are logging? Eg. I'd like to know how many feature a specific product. Of those products how many feature a specific complaint etc. I see most of the standard reporting appears to be around how well the agent handles the call, how many they handle, timing etc. I'm much more interested in determining what problems our customers are having and therefore how to resolve them, thank you.
Report on customer specific issues
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