response to a forwarded email | Freshworks Community

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6 days ago

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response to a forwarded email

Hallo again ;-)

a response to a forwarded email created a new ticket. is it possible to assign them to the main ticket?

sorry, my english is bad ;(

Thank you!

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Hello Jonathan,

You made a forward action from a ticket to a third party email address and the reply from him has created a new ticket in the helpdesk? Correct me if I'm wrong.

Could you please let me know if the third party has replied from the same email address?

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