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Setting up email. When setting up the forwarding email address in Gmail, it sends a confirmation code to capstonephotocomhelp@capstonephoto.freshdesk.com, which is supposed to arrive in FreshDesk as a ticket. That ticket never arrives.


Separately I sent an email to capstonephotocomhelp@capstonephoto.freshdesk.com which DID turn into a ticket.


Please help. I can't move forward until that email from Gmail shows up in FreshSales as a ticket.



@Michael That's so unfortunate. Our support team should be able to help you with this real quick. Please reach out to support@freshsales.io for any queries related to Freshsales.


Cheers!

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