Skip to main content
Solved

Catalog SKU data reflect


Mo.Wael
Skilled Expert
Forum|alt.badge.img+6

I need to reflect a specific field that user choose to ticket SKU,

so I went to workflow to find a work around and i failed so how to do it?

 

 

Best answer by Mo.Wael

Actually we’re a company has over 30 branches, and requester is the one who select his branch,

So i want what he “choose” reflect.

 

add its not allowed to add a condedion on a condetion, only have to set a new

 

 

and i belive it wont work like the below:

 

View original
Did this topic help you find an answer to your question?

12 replies

eeha0120
Skilled Expert
Forum|alt.badge.img+12
  • Skilled Expert
  • 758 replies
  • March 5, 2023

Hi.

The way is exactly there, in the workflow automator.

Would you mind sharing your workflow set-up? 

Please remember that contents of both drop-down must be the same.

 

Sincerely,

Elvis


Mo.Wael
Skilled Expert
Forum|alt.badge.img+6
  • Author
  • Skilled Expert
  • 31 replies
  • March 6, 2023

Yes both dropdown are the same even taking the data from “location” data i added,

This is the only workflow I careated fro catalog,

Im trying to tweek it, to read the data and set the type based on it.
I couldnt do the same for branches,

-

 


Mo.Wael
Skilled Expert
Forum|alt.badge.img+6
  • Author
  • Skilled Expert
  • 31 replies
  • March 6, 2023

And this from catalog,..

 


eeha0120
Skilled Expert
Forum|alt.badge.img+12
  • Skilled Expert
  • 758 replies
  • March 6, 2023

Hi.

 

Oh, I recall it now.

 

Yes, it’s not very practical or even easier to maintain.

Or at least I couldn’t find (yet?) a better way.

 

I have mostly the same setup as your, as here’s what I did:

 

For every Condition:

They are set to include any of the service items, and for all the possible choices, the Branch is filtered for one; so, the action is set to that branch in the ticket.

 

And this is repeated for all the branches.

 

I made this when in Growth; I haven’t given it a shot with Custom Objects in order to see I could reduce it, but it works right now.

 

 

Hope this helps.

 

Regards,

 

Elvis.


Daniel Söderlund
Skilled Expert
Forum|alt.badge.img+14

Hello, 

You need do the same with this as I did in your other post but as the action nod to set that type of fields do not accept placeholders you need to do one condition per location. 

 

This is just a example, I added the Branch(drop down with source location)  to the Adobe Service item. 

 

and this action sets the field in the form field 
 

This is how you continue with the workflow. 


Daniel Söderlund
Skilled Expert
Forum|alt.badge.img+14

You could maybe use API and web request node to set it more dynamically but I haven’t tested that. 


Mo.Wael
Skilled Expert
Forum|alt.badge.img+6
  • Author
  • Skilled Expert
  • 31 replies
  • Answer
  • March 14, 2023

Actually we’re a company has over 30 branches, and requester is the one who select his branch,

So i want what he “choose” reflect.

 

add its not allowed to add a condedion on a condetion, only have to set a new

 

 

and i belive it wont work like the below:

 


Daniel Söderlund
Skilled Expert
Forum|alt.badge.img+14

Hmm, looks like you still condition the ticket field and not the Service request item field. 

If you want the branch field to be set more dynamically you need to use API and the web request node.

 

 

 


Mo.Wael
Skilled Expert
Forum|alt.badge.img+6
  • Author
  • Skilled Expert
  • 31 replies
  • March 14, 2023

I done it,

 

2-

 


Mo.Wael
Skilled Expert
Forum|alt.badge.img+6
  • Author
  • Skilled Expert
  • 31 replies
  • March 14, 2023

Thank you.


Daniel Söderlund
Skilled Expert
Forum|alt.badge.img+14

wow that was a lot of conditions :) 

Good that you solved it  


Mo.Wael
Skilled Expert
Forum|alt.badge.img+6
  • Author
  • Skilled Expert
  • 31 replies
  • March 16, 2023
Daniel Söderlund wrote:

Hello, 

You need do the same with this as I did in your other post but as the action nod to set that type of fields do not accept placeholders you need to do one condition per location. 

 

This is just a example, I added the Branch(drop down with source location)  to the Adobe Service item. 

 

and this action sets the field in the form field 
 

This is how you continue with the workflow. 

Best Answer


Reply