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Has anyone noticed the incorrect default fields being added to physical hardware assets. We have noticed when adding printers for instance there are now a number of cloud related default asset fields. For our printers there are fields to pick the virtual instance it is running on. Or which hypervisor our HP LaserJet uses.

This is not only for printers, but all our hardware assets, laptops, desktops, mobile devices.

How can a ITSM platform put cloud hosting related fields on hardware assets. 

This is causing us issues with questions when adding physical assets, as well as extra tabbing/scrolling to get past the cloud hosting fields.

I been working with support and our CRM on this and gotten nowhere.

Hi.

Have you submitted a support case? What have they responded?

 

Best,

I have about 2 months ago. They passed it on to our CRM. Our CRM said it would have to be a feature request to have the mis place fields removed and or hidden.

I been trying for over two months to have this issue fixed and no one over there cares.

Our CRM and even their supervisor admitted multiple customers over there have this issue, but they don’t see any need in fixing it, and just put in a feature request.

 I have about 2 months ago. They passed it on to our CRM. Our CRM said it would have to be a feature request to have the mis place fields removed and or hidden.

I been trying for over two months to have this issue fixed and no one over there cares.

Our CRM and even their supervisor admitted multiple customers over there have this issue, but they don’t see any need in fixing it, and just put in a feature request.

Sadly as it may sound, that indeed may happen.

​@Kamakshi V , could you please contact anyone who could send some lights here?

 

Best,

 

I'm reaching out internally to see if our experts can offer any guidance on this. Appreciate your patience in the meantime, ​@Jiffrey !

 

I hope you can find someone. I opened a number of tickets. My CRM and his supervisor and a number of other people at FreshService have not responded to me in weeks. 

All I know if there is an issue I can’t get anyone to resolve it for me.

Having support and a CRM like this really makes me lose faith in a platform.

Ping ​@viswanatha.mehta would you be able to weigh in here?
 

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