Hi,
I am trying to use API to create a ticket, it is working fine
without assets, but when I add an asset, it gives me an error message
"We're sorry, but something went wrong. We've been notified about this
issue and we 'll take a look at it shortly".
The request :
{
"helpdesk_ticket":{
"description":"Some details on the issue ...",
"subject":"Support needed..",
"email":"hulk@outerspace.com",
"priority":1, "status":2, "source":2,"ticket_type":"Incident",
"assoc_asset_id":12,
},
"cc_emails":"superman@marvel.com,avengers@marvel.com"
}
(I already have an asset with ID=12 )
Can you advise?
Best,
Waseem