Skip to main content
Visit Freshworks.com Visit Freshworks

the it created 2 customs fields in a field_header : 

{

    "asset_type_fields": "

        {

 "field_header": "DigitalTwin",

            "fields":

                {

                    "id": 21013902627,

                    "created_at": "2024-10-15T15:38:41Z",

                    "updated_at": "2024-10-15T16:25:21Z",

                    "asset_type_id": 21002953778,

                    "name": "managed_21002953778",

                    "label": "managed",

                    "required": false,

                    "is_unique": false,

                    "field_type": "checkbox",

                    "data_type": "boolean",

                    "default_field": false

                },

                {

                    "id": 21013902628,

                    "created_at": "2024-10-15T16:29:07Z",

                    "updated_at": "2024-10-15T16:29:07Z",

                    "asset_type_id": 21002953778,

                    "name": "unity_id_21002953778",

                    "label": "unity_id",

                    "required": true,

                    "is_unique": false,

                    "field_type": "text",

                    "data_type": "string",

                    "default_field": false

                }

            ]

        }

       

}  if i use that in the body of my post request to create a new asset 

  { "asset_type_fields": t

   

{

    "field_header": "DigitalTwin",  // This header might need to specify the context

    "fields": {

 

        "unity_id_21002953778": "5737f105-4c64-4382-b343-a05269149d10-0035519c",

        "managed_21002953778": true

    }

}

   ]

  } i have the error that i cannot have an empty asset_type_id. I was expecting that cause it s mandatory. Now the question! where do i add the field asset_type_id ?? if i just add it i have a message that my fields and header_field are now invalid field!!

 

Hello @KqunKqpar thanks for your query here! I’m tagging some of our community members to share their insights @zachary.king @Daniel Söderlund @mbutler @eeha0120 !

@KqunKqpar Where did you find the that in the API documentations ? 

let s talk about this topic later if you want to. now i have a mor urgent question when i create a ticket with api/v2/tickets in the workspace 7 and with a status 2 and a tag. it s working. if i do /api/v2/tickets/9340 i see the ticket i just created. so fa so good but with 

/api/v2/tickets/filter?query=equery] i cant see it! I tried with one query : the workspace_id, the tag and the status but it always give me empty tickets response… 

{

    "tickets": "],

    "total": 0

}   i m confused what i didnt understand?  

 

Edit: it seems to be related to the right access of the key that the IT gave me...

I think its very technical.

Reply


Terms of Use