I recently started using Purchase Orders and I’m having an issue when adding the items to inventory. When I manually add items to Inventory it will pick up warranty info from whatever Vendor I select but it doesnt when adding to inventory from a PO. Like for instance if I manually add a monitor it will apply the 3 year warranty I have set on the Amazon vendor. When I add a monitor purchased from Amazon thru a purchase order the warranty info does not get entered. Is this how it is supposed to work?
Question
Purchase Orders and Adding Items to Inventory
Hi
Hope you are well,
This is an expected behavior since from a PO you can add multiple Products to the Inventory and each Product would have a different warranty information and that’s why when you add manually, The Product-Vendor-asset maping brings in the Vendor and warranty information in the asset.
Hope this helps!😀
Ammar KB
Amy | Freshservice Support
1 person likes this
It sounds like the system might not automatically link warranty details when items are added via purchase orders. Maybe check the integration settings or explore guides like those at https://windowinstallationservices.co.uk/ for related process tweaks.
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