In servicedesk portal for logged in users (Requesters) “requested for” is not visible. If I log in with agent, I can nicely define “Requester” and also “Request for someone else”. We would like to enable everyone to open tickets on behalf of. What I am missing here?
Requester /// Agent view:
In Support channels → Support portal “Allow logged in users for requesters when creating tickets or service requests” is enabled.
In the Service Request items, settings seems to be also correct:
+14In servicedesk portal for logged in users (Requesters) “requested for” is not visible. If I log in with agent, I can nicely define “Requester” and also “Request for someone else”. We would like to enable everyone to open tickets on behalf of. What I am missing here?
Requester /// Agent view:
In Support channels → Support portal “Allow logged in users for requesters when creating tickets or service requests” is enabled.
In the Service Request items, settings seems to be also correct:
Hello @flow
As standard you will get the request for field after you click Place request
+16
Hope that helps.
+16Thank you! All good, we were expecting the same view as with agent. All good, many thanks!
+16Thank you! All good, we were expecting the same view as with agent. All good, many thanks!
Glad it worked out for you! :)
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