In servicedesk portal for logged in users (Requesters) “requested for” is not visible. If I log in with agent, I can nicely define “Requester” and also “Request for someone else”. We would like to enable everyone to open tickets on behalf of. What I am missing here?
Requester /// Agent view:
In Support channels → Support portal “Allow logged in users for requesters when creating tickets or service requests” is enabled.
In the Service Request items, settings seems to be also correct:
In servicedesk portal for logged in users (Requesters) “requested for” is not visible. If I log in with agent, I can nicely define “Requester” and also “Request for someone else”. We would like to enable everyone to open tickets on behalf of. What I am missing here?
Requester /// Agent view:
In Support channels → Support portal “Allow logged in users for requesters when creating tickets or service requests” is enabled.
In the Service Request items, settings seems to be also correct:
Hello @flow
As standard you will get the request for field after you click Place request
Hope that helps.
Thank you! All good, we were expecting the same view as with agent. All good, many thanks!
Thank you! All good, we were expecting the same view as with agent. All good, many thanks!
Glad it worked out for you! :)
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