I am trying to create a workflow that automatically assigns a task to the same agent that was assigned to the parent ticket. The parent ticket is done through round robin automatic assignment.
I can make the workflow assign to the event performing agent or a specific agent, but haven’t found a way to assign it to the same agent as the parent ticket. Is there a way to accomplish this?
You can try to do this using the web request method.
In the first step, you retrieve the information from the created ticket:
https://domain.com/api/v2/tickets/{{ticket.id_numeric}}
Then you perform the action with the json parser. You can use the source response body or ticket responder id.
Then make the API to assign to the API result.
https://support.freshservice.com/support/solutions/articles/50000003705-web-request-node
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