Does anyone if there is any (Custom) Attribute in AzureAD that can be set to define a specific role for a provisioned user? Or, if not possible, any other possibility to add automatically a role to a user based on the function of the user.
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Hi.
I’m not sure, but if you get the list of roles ID
you may be able to update an agent through API and set the role.
Ref.:
Service Desk API for Developers | Freshservice
Regards,
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