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Hello, is there a way to automate or prevent agents from resolving tickets until they click the "Fulfill Request" button on the service item?

Hello, 

You could add automation and using this https://api.freshservice.com/v2/#update_req_items_of_sr

Update the stage to 4

 

Hello, Im new to using API, can you guide or share with me how to use this code?

Hello, Im new to using API, can you guide or share with me how to use this code?

Hello, 

I noticed this will only work if there are only one item on the ticket. 

But you need to use the web request node and something like this. 
The API_KEY can you find in your user profile. Recommend have a agent that is not used by someone and use it’s KEY. But you can start using your own. 

 

 

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